How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Please check our return/refund/exchange policy here.

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

At Grayce Place, we want you to love your purchase! If something isn’t quite right, we’re here to help.

We accept returns or exchanges within 14 days of delivery.

Items must be unused, unwashed, and in their original packaging with tags attached.

For hygiene reasons, certain items (such as drinkware, face masks, or custom/personalized products) are final sale and cannot be returned.

Email us at grayceplace1@outlook.com with your order number and reason for return.

We’ll provide you with return instructions and the return shipping address.

Once your return is received and inspected, we’ll process your refund or exchange.

Refunds are issued to your original payment method within 5–7 business days after your return is processed.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

If your item arrives damaged or defective, please contact us within 3 days of delivery with photos so we can make it right.

All sale, clearance, and promotional items are final sale and cannot be returned or exchanged.